Frequently Asked Questions
Everything you need to know about your Heavys audio experience.
What makes Heavys headphones different from standard audio gear?
Heavys are engineered specifically for loud music genres, featuring a multi-driver setup that mimics a live concert environment without compromising ear health or clarity.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days, depending on customs processing.
What is your return policy for open-box electronics?
We offer a 30-day money-back guarantee. If you aren't satisfied with the sound, you can return your Heavys in their original packaging for a full refund, minus shipping costs.
Do Heavys headphones come with a manufacturer warranty?
Yes, every pair of Heavys includes a 2-year limited warranty covering any manufacturing defects or hardware malfunctions under normal use.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.
Are the ear pads replaceable?
Yes, we offer replaceable ear pads on our website to ensure your headphones stay comfortable and hygienic for years of high-intensity listening.